AFTER-SALES TEAM
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AFTER-SALES TEAM
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Hongwei always promotes development with service, establishes a customer-centered service system, adheres to the policy of "service-oriented and honest operation", improves the service system, strengthens pre-sale, in-sale and after-sales services, and helps customers in different regions to solve various problems arising from the use of Hongwei products in a timely manner.
After more than 30 years of development, we now have a professional service team that provides customers with installation guidance, equipment commissioning, cooperation and acceptance, customer training and after-sales maintenance. They are skilled and experienced. They are conscientious and innovative. So far, this team has completed tens of thousands of installation and commissioning work at home and abroad, and helped customers train operators, Until it can operate completely independently and solve daily troubleshooting.
In the future, we will continue to build a first-class service team with advanced service concepts, provide customers with high-quality products and services, and become customers' permanent partners.
Hongwei always promotes development with service, establishes a customer-centered service system, adheres to the policy of "service-oriented and honest operation", improves the service system, strengthens pre-sale, in-sale and after-sales services, and helps customers in different regions to solve various problems arising from the use of Hongwei products in a timely manner.
After more than 30 years of development, we now have a professional service team that provides customers with installation guidance, equipment commissioning, cooperation and acceptance, customer training and after-sales maintenance. They are skilled and experienced. They are conscientious and innovative. So far, this team has completed tens of thousands of installation and commissioning work at home and abroad, and helped customers train operators, Until it can operate completely independently and solve daily troubleshooting.
In the future, we will continue to build a first-class service team with advanced service concepts, provide customers with high-quality products and services, and become customers' permanent partners.
SERVICE COMMITMENT
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服务承诺
SERVICE COMMITMENT
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After-sales service guarantee:
In the company's organizational structure, the sales department directly sets up a special after-sales service specialist to solve the communication, coordination, tracking and handling of after-sales service of products, and can provide customers with paid replacement of product parts when the product exceeds the warranty period.
After-sales service guarantee:
In the company's organizational structure, the sales department directly sets up a special after-sales service specialist to solve the communication, coordination, tracking and handling of after-sales service of products, and can provide customers with paid replacement of product parts when the product exceeds the warranty period.
Warranty commitment:
In order to ensure the quality of the product, the fire emergency lamps are guaranteed for five years. From the date of delivery of the product, three guarantees are implemented during the warranty period. During the warranty period, all non-human factors that cause damage are replaced free of charge. However, non-quality problems such as improper use and improper storage are not included in the scope of three guarantees. Non-quality problems are not acceptable for return.
Warranty commitment:
In order to ensure the quality of the product, the fire emergency lamps are guaranteed for five years. From the date of delivery of the product, three guarantees are implemented during the warranty period. During the warranty period, all non-human factors that cause damage are replaced free of charge. However, non-quality problems such as improper use and improper storage are not included in the scope of three guarantees. Non-quality problems are not acceptable for return.
COMPLAINTS
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If you have any comments and suggestions on Hongwei, please give us feedback. We will continue to optimize and provide you with better service!
COMPLAINTS
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If you have any comments and suggestions on Hongwei, please give us feedback. We will continue to optimize and provide you with better service!
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